Shipping policy

We currently ship to the United Kingdom, European Union, and United States. Orders are dispatched from our European fulfillment center within 2 business days.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location. To keep things simple, we offer flat rates per region:

United Kingdom: £4.99 standard shipping, free on orders over £40
European Union: €6.99 standard shipping, free on orders over €50
United States: $9.99 standard shipping, free on orders over $60

Express shipping is available at checkout for UK and most EU destinations at an additional cost.

Delivery Times

Delivery times include order processing (1-2 business days) plus shipping time:

United Kingdom: 4-7 business days standard, 1-2 business days express
European Union: 5-11 business days depending on destination
United States: 2-5 business days

Please note that delivery times are estimates and may be affected by customs, weather, or carrier delays during peak seasons.

EU Delivery Times by Country

For EU customers, here's a more detailed breakdown:

2-3 business days: Latvia, Lithuania, Estonia
4-5 business days: Germany, Netherlands, Belgium, Denmark, Poland, Czechia, Sweden, Finland, Slovakia, Luxembourg
5-6 business days: France
8 business days: Italy, Spain, Ireland, Slovenia
9 business days: Portugal
11 business days: Greece
1-3 business days (express only): Cyprus, Malta

Where We Don't Ship

We currently cannot ship to:

Islands and offshore territories outside mainland addresses
Mail forwarding services
PO boxes and military APO/FPO addresses

If you're unsure whether we can deliver to your address, please contact us at support@hairzena.com before ordering.

Customs and Import Duties

Orders shipped to destinations outside the European Union (including the United States and the United Kingdom from EU dispatch) may be subject to customs duties or import taxes upon arrival. These charges are the responsibility of the recipient and are not included in your order total.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using the link provided.

Lost or Delayed Packages

If your package hasn't arrived within the estimated delivery window, please first check the tracking information. If it appears stuck or lost, contact us at support@hairzena.com and we'll work with the carrier to locate it or arrange a replacement.